What makes good professional communication? A healthy respect for boundaries.

Professional communication is based on customs and socially agreed-upon values. When you meet someone, how do you introduce yourself? In the U.S., we shake hands to greet people we don’t know.

Imagine walking into a job interview and introducing yourself by pulling the interviewer into a bear hug. Does that seem ridiculous? Uncomfortable? Silly? If so, what you’re feeling is a cultural boundary. When we don’t know people, we have a set of behaviors that we use in order to communicate. These behaviors are culturally established, and in the U.S. that means handshakes, not hugs.

Written communication also has rules of behavior that relate to cultural boundaries. When people don’t meet our expectations for behavior, we become uncomfortable.

Consider the following email:

I have an “eye exam” appointment this morning, after that I’ll go pick up the sandwiches for the meeting at noon and bring them in. Then I have to meet Grandma at the doctor’s office at 10. I will be back in time to deliver trays to the Education Room for the noon meeting. After that, you may find me in my office sipping on a cold frosty “one”. Okay, maybe not but it sure sounds good.

This is a real message sent from one professional to the entire office. Does it make you feel as uncomfortable as hugging that interviewer? It should.
Three aspects of this message cross social boundaries:

  • No greeting. Greetings establish the tone of the message. You are starting a conversation with a group of people. Face-to-face, we begin by smiling, waving, nodding, shaking hands, raising our arms for a hug, or saying hello. These behaviors establish that we are about to talk to each other. In email, the greeting does the same thing. A greeting should include a word or phrase like “Hi” or “Good morning” and the person or group’s name.
  • Too personal. The writer dictates everything they are going to do. Remember, this is a message from an office worker to the rest of the office. Do all of their coworkers want to know about the doctor’s appointment and the family member? No. Most people in the office probably don’t care. Personal details are the privilege of friends.
  • Too I-focused. The first three sentences begin with “I,” which signals to the reader that the writer is only concerned with the writer. Professional messages, ones that enhance our credibility, build trust, and create strong working relationships, show that we care about the reader. These messages pay more attention to what the reader needs than what the writer wants. Only two details in this message matter to the reader: 1) lunch will be in the Education Room at noon and 2) the writer will be away in the morning.

Here’s a you-focused, work-content only, revision of this message with a greeting:

Hi, colleagues,

Lunch will be available today, 10/12, in the Education Room at noon.

I’ll be in my office as soon as I arrive with lunch. While I am out this morning, Grant will be available to assist you.

A message like this doesn’t feel like a suffocating bear hug that you can’t get out of; it feels like a handshake. And that’s exactly how our professional messages should be.


This guest post is by Jenny Morse, Founder of Appendance, Inc. In her own words:

Words, language, communication, writing, books, poetry, brains. My background is in creative writing–poetry, non-fiction, and I’ve written a YA novel. Now I train professionals in business writing at companies around the country and at CSU. My expertise is helping people learn writing strategies that enhance their own credibility and build relationships.

She Leads, Indeed!

Women are taking the stage and taking up their space more than ever – globally, and right here at home.

Part of the mission of Fort Collins Startup Week is to empower entrepreneurs of all stripes, backgrounds and passions to build better business through a spirit of inclusion. It is important to our team that Startup Week celebrates entrepreneurship as a primary driver of social, cultural and economic equity.

Last year’s polling data revealed that 59% of our respondents identified as female. This is hardly surprising, as our Northern Colorado communities are rife with strong and visible female leaders. To ensure we are living our values, we crunched the numbers and were delighted to find that 54% of the speakers this year are women!

Given our values of inclusion, representation, and diversity, we often find ourselves aligned with local organizations that share our mission and empower entrepreneurs of all stripes, backgrounds and passions to build better business.

Enter: She Leads.

She Leads is a community of professional women in Northern Colorado. They consider themselves the “anti” networking group, suggesting we all “ditch the elevator pitch” and get to know people for who they are – not just what they do. Designed by introverts for introverts, She Leads embodies the #Give1st mindset. The group hosts two free events each month where members practice taking up their space, being seen as leaders in the community and increase their influence through personal and professional development.

Since its inception in 2017, She Leads has blossomed into a force to be reckoned with in Northern Colorado. With over one thousand members and counting in their Meetup group, sponsorships from powerful local organizations, and a paid membership tier to help scale the business while keeping regular meetings free and accessible to women from all walks of life, this is a community with serious staying power.

Sounds like a group that should be active during Startup Week!

As it turns out…they are. Of the 81 female speakers this year, 14 of them are active with She Leads, totaling 28 presentations throughout the week.

Check out these diverse and impactful presenters speak on a variety of topics from video production and sales to self-care and human resources. She Leads is proud to collaborate and support these powerful women, including:

So as part of our 5-day celebration of entrepreneurship, we would like to celebrate She Leads for bringing such talented leaders to Startup Week. We can’t wait to see you there.

To learn more about She Leads, visit: www.meetup.com/sheleadsfc

She Leads is on Instagram: @sheleadsfc

Is Your Business Stuck? Here’s a Recipe for Growth

This article was written by Candyce Edelen and originally published on the PropelGrowth Blog

Small business is often touted as the primary engine of job creation. But in reality, it’s not startups that contribute to stable jobs. It’s companies that reach the mid-market level of $10-50M in revenue. However, only 0.4% of businesses in the US ever reach that stage. Millions of firms get stuck at around $1-2M in revenue.

Is your business stuck? Are you having difficulty figuring out how to make it scale and reach mid-market stability?

Here are some sobering statistics:  Only 4% of all business started in the US ever reach $1M in revenue. Of those, only 10% will ever reach $10M. And only 15% of those firms will reach $50M and above. But there is solid evidence that a business needs to reach the mid market of $10-50M to be truly stable. In addition the best job creators are firms that reach that mid-market level.

Chart: percentage of US businesses that scale beyone $1M in revenue.

So how do you take off the brakes and foster 10x or 20x growth to build a mid-market business?

There’s a difference between growth and scale

Incremental growth should not be the goal for most business owners, as that doesn’t really create wealth. Instead, SCALE should be the goal. When you grow incrementally, your revenue growth is generally accompanied by a similar growth in expenses. In contrast, scale allows revenue to increase exponentially while expenses grow incrementally. This is how a business creates wealth, increases employee incomes, and invests in future growth.

Chart: scaled growth - costs track with revenue.
click to enlarge
Chart: scaled growth - revenue growth outpaces expenses.
click to enlarge

So how do you enable a business to scale?

This week, Charles Fred and TrueSpace, in partnership with Gallup, released groundbreaking research on what it takes to successfully scale a business into the mid-market.

In 2014, TrueSpace launched a 4-year study to figure out what conditions enable a company to successfully grow. They hand-picked 150 companies that had annual revenues between $1 and $2M and were more than 3 years old. All of the 150 planned to scale to $10M in the next 5 years. The researchers did extensive interviews with the companies, their key customers, and employees. They dug into the companies’ data to analyze trends and forecasts. They looked at the procedural, structural and cultural factors in place at each firm.

During the four years, only 14 of the 150 made it to $10M. Note how this aligns with the stats I mentioned at the beginning of this article. The vast majority remained below $3M in annual revenue. So the researchers examined the difference between the 14 and the remaining 133 (3 of the firms failed and went out of business during the study). They identified significant differences in operating conditions between the two groups. And from this, they established a framework of five operating conditions that are necessary for scaling a business.

Then TrueSpace partnered with Gallup to test the framework using a quantitative study with nearly 2500 entrepreneurs. This broader research confirmed the conclusions of the qualitative study.

“This research, and the Five Conditions Assessment can provide an entrepreneur with a scientific approach to scaling their firm,” said Charles Fred, TrueSpace CEO and co-founder. “We believe the data will influence entrepreneurs and investors to see the potential in businesses once perceived as stuck.”

If you’re looking to jumpstart your business and allow it to scale, consider implementing these 5 Operating Conditions Necessary for Scale:  Alignment, Discipline, Predictability, Endurance and Value Creation. I’ll dig deeper into these below.

Alignment of Focus, Mission, Structure

Alignment asks, “Is the business growth-capable?”

In my work with small businesses, I often see them chase any new source of revenue. They fear the idea of focusing on a narrow niche, because it might result in missed revenue opportunities. But this sort of unfocused process actually inhibits growth.

The alignment condition starts with focus. You focus on a specific market, develop a unique point of view on that market, chase a specific target customer with a consistent set of needs, and attract talent that has the specific skills to meet those needs.

Businesses that successfully scale are highly effective at aligning their finite resources of time, talent and capital to focus on a clearly defined market segment. This positions your firm to win a higher percentage of deals.

Another aspect of alignment is whether or not your firm has a distinct and compelling point of view on the market. Having a distinct point of view allows you to differentiate. It sets you apart. It’s something that is recognized by your target market, your competition, and the talent pool.

Alignment includes your effectiveness in recruiting and developing talent with skills and expertise valued by your target market. It also measures on how well you establish a culture of high performance in your organization.

And finally, Alignment measures whether or not your firm has a clear plan for the timing of important milestones. For example, you need a plan for when you will be seeking new rounds of funding, when you’ll make strategic investments or acquisitions, and when the founders will step down and potentially exit the business. Tie these goals to clear and specific milestones. The clearer that plan, the more likely you are to achieve it.

Establishing the Discipline Necessary for Scale

Discipline asks, “Can the business scale?”

The Discipline condition addresses your business’ efforts to identify and track key performance indicators (KPIs) and establish a culture of continual improvement. TrueSpace’s research found that this is a key condition for moving from linear growth to true scale. It also bolsters your organization’s resilience and establishes a groundwork for consistent growth.

The discipline necessary for scale includes tracking, monitoring and assessing a range of KPIs. The companies that successfully scale aren’t perfect at achieving their expectations. They use the performance metrics to give feedback necessary for improvement. Scaling organizations are learning organizations.

Discipline also includes establishing clear performance expectations for employees. Once you have the expectations documented, determine metrics to measure, and tie the metrics to compensation and other incentives. That way employees clearly understand what’s expected of them. This makes it easier for them to meet and exceed those expectations. This is particularly important for new employees, as it helps them hit the ground with a running start.

Having formal rules and expectations to safeguard workers and assets, secure data and prevent harassment is another key aspect of discipline.

Learn more about Charles Fred’s groundbreaking research in this New York Times article.

Predictability is the Fulcrum for Scale

Predictability asks the question, “Are the decision-makers continuously learning?”

The best predictor for whether a company is going to scale is not how fast it grew in the past. It’s how consistently the business has grown year over year. Consistent growth demonstrates that your company has learned how to use data and feedback to set realistic goals. It also demonstrates that you have less uncertainty about meeting those goals.

One of the biggest keys to consistent growth is effective management of the sales pipeline and forecasting. If you can accurately forecast revenue and understand sources of new customers, then you’ll know where to invest to increase revenue.

Using that data effectively also allows you to identify and anticipate problems in advance. But this requires a culture of honesty, acceptance, and willingness to learn from mistakes.

Endurance for the Growth Journey

Endurance asks the question “Can employees and stakeholders endure the journey?”

It takes the typical startup more than 10 years to reach the mid market. Some take far longer. But often, the startup culture is one of sprinting instead of running a marathon. The journey requires and emotional commitment from everyone on the team. It can often be an up-and-down road that has an effect on confidence, mental health and physical wellbeing.

The TrueSpace research identified employee programs help build endurance: benefits programs, employee recognition, investment in learning and development, and community events.

Again, clear performance expectations and metrics tied to compensation also help improve endurance.

Confidence in the leadership team plays a huge role in endurance. When employees are confident that their leaders are capable of handling uncertainty, they have more confidence that the company will meet its forecasts. And that confidence positively affects their individual and team performance.

Value Creation

Value Creation asks “Is growth creating enterprise value?”

Few entrepreneurs understand the real value of their business. They find out when they go for an investment or try to sell the company. Often, the valuation is not as high as they expected, but by then, it’s too late to change the outcome.

Enterprise value is primarily driven by year-over-year revenue growth, free cash flow, EBITDA, and headcount.  Of course, tangible and intangible assets play a role, but their value is often influenced by revenue and free cash flow.

Companies that have the first four operating conditions well in hand are able to achieve predictable growth. These are the firms creating enterprise value.  This links back to the Alignment condition of having clear milestones. The more enterprise value you have, the easier it will be to raise investment capital, make acquisitions and eventually exit the business.

How To Apply This to Scale Up Your Business

If you want to learn how to apply these operating conditions to your business, check out the research from TrueSpace. You can register for a free copy here. Also, TrueSpace offers an assessment to benchmark your firm based on the 5 conditions. They also offer a 2-day workshop to help business owners and executives apply the 5 operating conditions to your business.

On February 26, 2020, I’m hosting a full day of panels and fireside chats focused on scaling your business. We’ll kick off the day with a keynote from Charles Fred where he’ll present the research. If you’re located in or near northern Colorado, I highly encourage you to come. The event is free, but seats are limited. You can learn more and register here:

https://startupfoco.wpengine.com/scaling-your-startup/

For more information about the TrueSpace research, check out these articles:

PropelGrowth: ScalingUp Program for Small Businesses in FoCo

NY Times:  A Formula for Growth After the Startup Stage

Gallup:  How Do Post-Startup Companies Become Long-Term Job Creators?

Inc. Magazine:  Is Your Company Stuck After the Startup Stage? Here Are 5 Ways to Kickstart Growth, According to a New Report

Not sure which Startup Week sessions to check out? Here’s a handy guide

Each year the thrill of picking your Startup Week schedule comes around with the same familiar anxieties: how do you choose when there’s so much awesome content? How do you know what will benefit your business the most?

If you’re stuck with some analysis paralysis, we’re here to help.

If you’re really stuck, you should check out Pathway Pilot. It’s a quick set of questions that will take the guesswork out of picking sessions and help you get the most out of Fort Collins Startup/Artup Week 2020 by creating a custom schedule tailored to your specific needs, designed by Emily of ItyDity and Justin from Lateral Labs.


Expanding Your Horizons

Marketing for Latino Business Owners
Friday February 28, 2020 3:00pm – 3:50pm
Block 1

This panel is a workshop that has Latino business owners who have had varying degrees of success in Fort Collins. This will be a question/answer open session to talk through the struggles and successes that they have had in our community.

The goal is to learn, share and discuss ideas and experiences that brought them to this point in their path of success. It will also give you a snapshot of how these businesses bring diversity to our city.

We believe in the importance of a diverse community and would love to share how we contribute to its development.

Women Founder Panel

Women Founder Panel
Friday February 28, 2020 8:00am – 8:50am
Block 1

This group of female founders will share: 

  • The good/ bad and ugly of being a female founder
  • Fundraising as a female — the promotion vs prevention reality
  • Women in tech
  • Hiring women at a startup and how to plan for leave
  • Why it is important to put women in to your advisory, c-level positions, and boards.

The Punk Pan-Indian Romantic Comedy
Tuesday February 25, 2020 6:30pm – 7:30pm
At The Music District

The Punk Pan-Indian Romantic Comedy is a music-themed talk and performance piece by Indigenous artist and activist Gregg Deal. This new work focuses on the music that has moved him throughout his life, speaking in stories and antidotes that follow a timeline of struggle, survival, and ultimately healing through the power of music. A work that is upsetting, dramatic and at times pretty funny outlines the way music has affected Deal’s life from his earliest memories to the present and how it has influenced his ideas, his artistic work and his voice.

A Diverse Team: The Advantages of Employing Populations With All Abilities
Thursday February 27, 2020 3:00pm – 3:50pm
The CodeGeek Room (Innosphere South Conference Room)

When people of different backgrounds work together to solve problems, the result is more innovation and better outcomes. People with disabilities contribute by bringing unique perspectives to the table. Join our panel of experts at Fort Collins Startup Week for a discussion about employing this underemployed people group.

Fort Collins Startup Week Brain Crawl

Brain Crawl
Friday February 28, 2020 9:00am – 12:00pm
Innosphere

This year, Fort Collins Startup Week has added a brand new session called Brain Crawl. This event, February 28 from 9 am to noon at the Innosphere, is designed to bring business leaders together to focus on the topic of mental health. We are motivated to end the stigma around mental health and brain conditions and to promote the benefits of neurodiversity in the business community. Entrepreneurs are 50% more likely to experience mental health challenges than others in the workplace and this is a significant piece of data that we believe needs to be addressed.

The Brain Crawl will feature short, on the hour presentations from selected business executives who will briefly share a bit of their personal experience and background, while illustrating the need for improved communication around mental health. Audience members will hear different perspectives and challenges that these individuals have worked through; the goal is to offer a sense of community, connection, and inclusivity that will foster a new comfort level when it comes to addressing one’s needs to live a healthy life, both personally and professionally.

Additionally, table sponsors will be on-site, offering resources, information, and promotions that are all mapping to some aspect of mental health improvement. Guests will be able to speak directly to different types of service providers and business owners who are offering ways to assist in the journey of mental health improvement in our community. 

Join us for this very special event that has been immensely successful in both the Denver and Boulder Startup Week curricula! It’s a turning point in our lineup and our society; please be part of this shift. 

Don’t be afraid, blindness is NOT contagious!
Wednesday February 26, 2020 5:00pm – 6:00pm
Long Peak Conference Room

Blindness is my superpower. I am a disability advocate superhero. In my talk, I’m going to prove to you that people with disabilities are ASSETS not liabilities. 

In fact, hiring people with disabilities can bring superpowers to your firm, because we see the world from a different perspective. We make up 25% of the United States adult population, so we’re probably a significant, if somewhat invisible, percentage of your target market. 

Are you ready to learn how to add new superpowers, get perspectives your competition is TOTALLY MISSING, strengthen your business and possibly the world economy?

An Expo For Creatives

STARTUP / ARTUP DAY AT THE MUSIC DISTRICT – FEBRUARY 25

We’ve planned all of the Startup/ARTup panels at the Music District for one gigantic day – Tuesday, February 25. Kick it off with free coworking at the MD starting at 9am (yes, that’s early; yes, coffee is provided), followed by a digital marketing-focused Lunch & Learn (lunch is provided too!) with Amanda Alexandrakis and Sophia Babb.

In the afternoon, make plans to attend a session we’re calling Creative Outfitters, a resource expo for your professional art career with photographers on hand to provide free headshots, writers to review your band bio / website / EPK, attorneys from CAFTA to review contracts or discuss any other legal matters, design professionals to review your visual identity, and more. There’s a few thousand dollars’ worth of free help built into this session – don’t miss out! This is followed by a networking and gratitude hour, complete with tea from Happy Lucky Tea.

In the evening, join Alysia Kraft and Sarah Slaton for a conversation on how to maintain a healthy art/life balance, and conclude your night with the premiere of a lecture and performance entitled The Punk Pan-Indian Romantic Comedy by acclaimed artist and activist Gregg Deal.

Sessions for Scaling Businesses

ScaleUp Startup Week Fort Collins

Want to know the 5 things necessary to grow your business to 7 and 8 figures? Come to ScaleUp day at FoCo Startup Week

Learn about the 5 operating conditions necessary to scale a business. 

It starts with a keynote from Charles Fred who recently completed research into what sets businesses up for success. Then we’ll talk to 13 highly successful entrepreneurs. We’ll dig deep into their businesses to find out what specific things they did to grow their enterprises.  

Our speakers represent a wide range of businesses from B2B technology to B2C consumer products. Their businesses range from $1M to $110M in revenue.

Come hear their stories and network with them throughout the day. Then join us for an afterparty where you can connect with entrepreneurs directly and ask questions about your business.

Sessions for Better Business Foundations

Decisions that Entrepreneurs Should Make… But Often Don’t
Thursday February 27, 2020 3:00pm – 3:50pm
Innosphere North Conference Room

Over 2,000 deals, Bill Dieterich and Denichiro “Denny” Otsuga have screened startups.  They will discuss big decisions entrepreneurs should make before taking the plane up in the air.  It is like a pre-flight checklist that will improve your chance of safely arriving at the correct destination for your business.

Discover the framework of decisions to be made during Fort Collins Startup Week on Feb. 27 at 3 PM. 

Debt vs Equity: How to Leverage Capital for Scaling Your Business
Thursday February 27, 2020 10:00am – 10:50am
Innosphere North Conference Room

Are you putting the right fuel in your business to take off?

Mike O’Donnell and Denichiro “Denny” Otsuga will be presenting a session on the Debt and Equity Financing at Fort Collins Startup Week. If you want to learn about the different capital (i.e., fuel for the business) sources that match with your business type and the goal, come and join us in the session on Thursday, Feb. 27 at 10 AM!

Venture Validator

CSU Venture Validator
Monday February 24, 2020 4:00pm – 5:50pm
CSU Bohemian Auditorium

Excited to get your venture off the ground? This snapshot of the CSU Flagship “Venture Validator” program will do a quick dive into helping you figure out if your idea has what it takes to turn become a venture. We’ll do a quick dive into best practices for understanding & communicating with your customers and learning your competitive landscape. This session is led by Dr. Scott Shrake, Director of the Institute for Entrepreneurship with a Ph.D. in Civil and Environmental Engineering.

CSU Venture Jump Start
Tuesday February 25, 2020 4:00pm – 4:50pm
CSU Bohemian Auditorium

Come join us and learn how the CSU Institute for Entrepreneurial helps new business owners and entrepreneurs understand the world of business finance as it relates to their startups. This snapshot of the CSU Flagship “Venture Jump Start” program will do a quick dive into helping you create financial projections and learn how to apply accounting vest practices for business success. This session is led by William R. (Bill) Cobb, a prolific business leader who has held executive positions across the telecommunications industry, working with large corporations and startups alike.

In addition to his corporate assignments, Bill has served as a member of the Colorado Commission for Space Science and Industry and has held multiple roles as both an officer and as a board member for the Armed Forces Communications and Electronics Association. He currently volunteers as a business coach for the Northern Colorado entrepreneurial community. Bill is also the author of “Targeted Tactics – Transforming Strategy into Measurable Results,” and co-author with M. L. Johnson, Ed.D., Ph.D. of “Business Alchemy: Turning Ideas into Gold.”

If you can’t find something amazing on the lineup, you’re just not trying. Check out the full schedule here, and RSVP soon – many sessions are filling up!

Noted by Ellen took awesome notes of some StartUp Week Sessions! Check ’em out!

Ellen O’Neill is the talented visual notetaker and custom illustrator behind Noted By Ellen.

She specializes in turning ideas into visuals to promote understanding, retention, and communication. Visuals can be created before a meeting or event as well as created in real time to engage and include the audience.

She visited TechStars Startup Week Fort Collins and took live visual notes at quite a few sessions!

Below are the results of her efforts – we think you’ll agree that they’re well worth studying!

Nick Armstrong‘s Marketing for Freelancers

Nick Armstrong‘s Negotiation for Freelancers

John Garvey‘s Storyfied Marketing

Nicole Ressue‘s Protecting Your Creativity

Franklin Taggart‘s Protecting Your Creativity

Katrina Pfannkuch‘s Finding the Root of Creative Blocks

Breaking The Silence – Mental Health + Entrepreneurship by Chrysta Bairre, Sierra Frost, Allie Owens, Victoria Benjamin, and Robin Morning

Valerie Mosley‘s Visual Storytelling For Your Brand

Find Your eCommerce Platform by Sari Kimbell and Ben McConnell

Chris Bates – StartUp FoCo Podcast

Chris Bates is an artist and muralist who has created art that you’ve surely seen, walked past, and admired in and around Fort Collins. His business, Mighty Fine Art, produces a wide array of work and Chris has some great insights on how to make your work valuable.

Let’s get to know Chris!

My name is Chris Bates and I am a local visual artist out of Fort Collins, primarily working in murals and also commission drawings, live painting with musicians, and work at a couple of galleries.

Is the business of painting a mural more difficult than getting a commission?

They’re similar. The business side that makes murals a tad easier is they market themselves. They’re out in the public eye and it’s easier for people to access the work and find you. The major part of my career is doing that.

Is it normally a city official or business owner that you’re working with in order to do that?

Everybody and anybody. City folks, building owners, business owners, developers, teachers, principals, school districts, individuals, you name it. I’ve worked with the whole gamut.

What’s been the best project that you’ve worked on so far?

The latest one that I just finished over the entire summer of 2018. I was working with Brinkmann, a local developer in town that was revamping a block of old town they named the Exchange.

They had hired me to paint a lot of their electric meters, water meters, storm drains, telephone boxes, entryways. I did some chalk art for them and then they also commissioned me to do a large scale mural on an intersection of a couple of alleys. It was a really intensive project that took the whole summer.

I was able to do what I feel like my best work to date.

How do you go about tackling a project like that? There’s a huge scope when it comes to figuring out something like a utility box versus an entire canvas of a building wall.

The way I operate, I like to make site-specific work so it was fun.

The challenge of trying to find something for a storm drain and then trying to find something for this 10-foot by 20-foot box. Then trying to find some for the building wall and then trying to work on gas meters.

The client was patient and we had the time to spend all summer coming up with designs for each specific site. We took it one project at a time and just checked them off. It was a lot of fun to be able to take on these challenges to work on different surfaces and different shapes.

Besides your work, who is doing the coolest work in Northern Colorado? Whose art do you look forward to seeing the most?

There are so many great people. Lindee Zimmer is doing a lot of great work. I’ve got a friend I went to college with down in Denver, Jeremy Burns, who’s making these really cool large murals on the side of corrugated steel buildings that can be seen from different angles.

There’s just so much. The whole public art realm is just exploding right now. There’s just so many people from graffiti artists to people that are rolling out really abstract works. I get on the internet and I just am amazed by the level of work that’s out there and the number of things that are getting accomplished.

I’m trying to spend the next three years focusing on what I’m trying to do. I tend to like keep my hands in a lot of different pots and try to work as many angles as I can. I’m trying to take a two or three year period here and just stay really focused on achieving a couple set goals for myself and not worrying about what other people are doing as much.

We talk a lot about business planning during startup week in particular, but to hear an artist talk about their three-year plan is interesting. A lot of your work comes through commissions or through other folks asking you to do certain things, right? How do you plan for that uncertainty?

It’s just a balance of making things happen and letting things happen. I haven’t typically been a huge goal setter. I’ve gone through the process of formulating business plans and mission statements and all these things in the past, but all kind of loosely based and even my three-year goals aren’t … There’s not a huge plan set in place for them. They’re just places that I would like to see myself get to and I’m just going through the process of figuring out the roads I need to take to get to that spot.

What are you looking forward to most in startup week?

It’s always a great thing. There are tons of really smart, cool people that are out in the community. I look forward to, even in down times, just talking to people that are out. Some of the best conversations I’ve had surrounding art and business and moving things forward in the community have come just having a sandwich or some snacks with someone in between talks.

What do you see is the biggest challenge in Northern Colorado in terms of the creative community.

Probably the cost of living. It makes it more difficult for creatives to find work that will sustain their careers in a way that allows them to meet their full potential as artists or whatever genre of creativity that they’re trying to pursue and not have to hold down multiple jobs at the same time as pursuing their dreams or their creative careers.

People have to make some pretty hard choices and are putting things on back burners or maybe just giving their creative ventures half time or a third of the amount of time that they could be, if they could figure out a way to make their art financially sustainable.

What do you think is the easiest path to make that happen?

There’s no one way. It is finding what success means for you and then pursuing that version of that success and staying flexible and opportunistic in that pursuit and just not giving up and just keeping at it until you get to where you need to go. It looks different for every single person. I don’t think there’s really one way to do it.

A lot of the issues that we face in startups from art to tech and everything in between are so complex. It’s really good to have that startup community behind you to talk to different minds in different studies and in different areas.

I like to partner with anyone that wants to partner with me. I really did like the whole experience last year partnering with Brinkmann. I had never partnered with a developer on a redevelopment project and they were really easy to work with and supportive. I worked with Toolbox Creative and Art Lab for multiple years.

It’s just finding those people that like what you do and that want to build with you. Everyone’s got their own taste and their own opinions and their own ways that they handle their business or their fun. Find those people that you’re jealous of and try to make things happen with them.

How can we find out more about you and your work?

I put newer things up on Instagram under mightyfineartist. I have a website, MightyFineArt.org, that is updated every three years and it’s about that time to do that. I’m always happy to connect with people and talk and give advice andget advice. I like to be involved in the community.

Jeanne Shoaff – StartUp FoCo Podcast

Jeanne Shoaff is a former gallery curator and current arts and creative coach passionate about getting artists to think critically about their art as a business.

Let’s get to know Jeanne!

My name is Jeanne Shoaff. I am an independent consultant for artists. Specifically I do career coaching for artists as well as other arts and culture consultations for groups and organizations.

You must deal with a lot of artists directly day to day.

I have spent almost 20 years as a curator and gallery director. I have had a lot of interaction in that time with artists in all different aspects of their careers, specifically toward getting them to exhibit in the various galleries that I worked in. I have a great network of artists whom I know personally and professionally.

What have you heard is biggest challenge in the Northern Colorado creative community?

I would say the biggest challenge is probably the art market that exists here. It’s, I’d say, really challenging to sell your art here as compared with obviously some of the larger cities across the country. And a lot of artists are looking for ways to extend their market outside of the Fort Collins region or outside of the Northern Colorado region.

Another challenging aspect is finding studio space that’s affordable for artists. Many artists do work out of their homes but a lot of other artists would love to have a space either working in community with other artists or even by themselves. But real estate is just so expensive here. The rental rates are very high, so it’s difficult to find a good place to make it work and also just working community with other artists in an affordable way.

It definitely necessitates a coach to sort of guide new artists through the Northern Colorado art scene.

I would say that that is true. I think what artists can benefit most by having somebody else kind of take a look at their career is … First of all, artists have to determine for themselves what are their career goals. Do they want to sell art in a retail or a gallery type setting? Do they want to look at more online options? How are they going to be using social media and really what is their goal? Some artists prefer to do a public art and there’s a whole different kind of direction that you would go than if you’re interested in getting your work into a more traditional gallery setting.

Or if you want to just sell independently and look at some online or even wholesale options, that becomes another pathway towards success for artists. Really, it’s a matter of artists setting their own goals and determining what’s going to work best for them for their personality, for their particular type of artwork and then figuring out, okay, now that I have this big goal, what are those action steps that I can take to get there?

If you could tell a Northern Colorado creative one thing, what would it be?

I would say be realistic. Use your strengths and find others to help you in the areas that are not your strengths. For instance in the whole business realm, a lot of artists need help with even basic things like accounting, to be able to figure out where the efficiencies in their business. And where is their money going, and how much is their art worth? How much do they really want to make? How much should they be charging? Where is the market that’s going to support that price point? And I guess that’s not one thing, but use your own strengths and find someone else that help you with the other things that you’re not as strong or don’t want to be spending your time doing.

Who’s doing the coolest things in Northern Colorado?

Oh, my goodness. There’s a lot going on. I would say Center for Fine Art Photography has met some challenges in some very interesting ways. They have recently given up their brick-and-mortar office/gallery space and they are moving into kind of a more mobile aspect of their business. And I think that, again, that reflects the affordability or not affordability of Fort Collins and they are working with lots of other kinds of organizations to present their artists and figuring out ways to do that better out of the norm.

I’d say any artist who is kind of going in their own direction and creating their own pathway. I’d say Chris Bates is one person who’s going to be a co-presenter with me. And he is beginning to work directly with developers to figure out how to incorporate art right at the beginning of these developments that happen.

There are, I think, a lot of people who are out there kind of figuring out how to make it work. Things are changing rapidly in the artist world. And if you can be nimble and creative in a way that you approach how you’re going to be going, then that’s going to be helpful to you.

You mentioned your panel at Fort Collins Startup Week & Artup Week. What’s got you most excited about the whole week?

I attended that week last year just as an individual. I’m not associated with anything. I did do a couple of panels but there is just so much to offer to artists and creatives specifically. I love the fact that it is really targeted toward people with creative businesses because artists are a different breed. They need different kinds of services. They need to think about things in different ways than your typical business person.

And to offer all the different kinds of resources and advice and the networking between other people who are approaching ideas in different ways, it’s just fantastic. I don’t know that there’s any one thing about it other than the fact that it exists, that it really does look to help the artists and the creative entrepreneurs in our community.

Tell us a little bit about your panel.

The panel is going to be specifically on helping artists develop goals and then using those goals to determine what the next steps in their career will be.

Where can we find out more about you and your work?

Probably the best place at this point is to look me up on LinkedIn. And you can contact me directly at Jeanne Shoaff@comcast.net.

Julie Sutter – StartUp FoCo Podcast

You’d be hard-pressed to find someone more knowledgable about music in Fort Collins than Julie Sutter. An avid concert-goer, Julie’s experience with several music-based startups makes it no surprise that she’s the Community Manager at The Music District.

Julie’s main squeeze at Techstars Startup Week and ARTup Week Fort Collins is The Music District’s free Sonic Social on Saturday, March 2nd.

Julie, tell us about yourself!

I am Julie Sutter. I am the Community Manager at The Music District. I’m also the content captain for the music track for ARTup week sessions, which are a part of Techstars Startup Week Fort Collins.

What are you most excited about in terms of the music sessions you’ve seen so far?

This year we are combining The Music District’s Sonic Social, which is kind of an immersive open-house, with ARTup week. So on Saturday, March 2nd, we’re going to have this big celebration at the end of ARTup week that invites the public to plug in, turn up, and geek out.

It’s a themed event that incorporates science fiction, fantasy, video games, and it has music at its core and it’s going to be super fun.

There will be two sessions that are related to music production and sound engineering and tech as well.

We’re going to see some geeky bands in Northern Colorado come out and play?

That is the hope. We are working on booking some live performances for Sonic Social as we speak. We’re working really hard to make sure that we are inclusive, which is one of the key values that we’re exploring via Start Up week in general this year. Inclusivity and access.

Do you see access and inclusion as big challenges in the Northern Colorado music community?

We always have work to do around that. It’s important that we are mindful about it. Music is by its nature, inclusive. It’s one of our shared languages that you don’t have to work very hard to understand each other through. It’s good to be very intentional about access and inclusion and make sure that you are exploring the opportunities you have to invite more people in.

If access and inclusion aren’t the biggest issues, what are the biggest challenges for the Northern Colorado music community?

We have challenges surrounding abundance and making sure that we’re getting through, and I’m really not trying to make a pun here, all the noise. That’s a challenge for anybody producing any sort of event or wanting people to explore the art that they’re sharing. There’s a lot of competing interest and we are especially blessed in Northern Colorado with lots of choices of fun things to do. There are some challenges around just making sure that people know what you’ve got going on.

Musicians and artists also have different approaches to learning about technology, and we’ve got a session on how to leverage technology to advance your career that’s geared towards musicians and presented by the Fort Collins Musicians Association.

Who’s doing the coolest things in Northern Colorado?

I am a big fan of the Downtown Artery. They are one of our most creative venues and do such a wonderful job of combining artists and music. They are always doing something that pushes boundaries.

The Lyric Cinema is also amazing. They have so much going on in terms of movies, but they also have music outside on their patio, and they’ve designed some pretty interesting art installations within the cinema itself.

If you could tell a Northern Colorado creative one thing what would it be?

Don’t forget that if you are exploring this as an entrepreneur, if you are trying to make your art a business, you are a business person already.

One of the challenges that comes up for the artist is this idea that if it’s something they enjoy doing that somehow they don’t deserve to be paid for their work. Or they shouldn’t view themselves as trying to earn a living form it. That’s just wrong, you can do both things. You can both have a gift and be rewarded for that gift.

Have you seen any good examples of a business integrating with art and music?

The Poudre River Public Library District.

They do such a good job of inviting in so many different people in the community. I know that maybe they don’t look at themselves as a business but they serve lots of businesses. Whether it’s through helping people learn how to navigate the nonprofit world or just by having a business librarian. They also manage on top of all that to bring in some really good elements of thinking about weird stuff, and I love that about the Library. And it’s for everybody.

I admire what they do and I continue to learn about things that they do that are really cutting edge, more than people would think. When you think, sometimes, about the Library you think about a place for books, but it’s a community-connected place with lots of things other than books.

Where can we find out more about you and the work of the Music District?

TheMusicDistrict.org – we have an events listing for all the things going on over here. We’ve got artists in residence, we’ve got ongoing events, and most of our events are free to the public. We’ve got some business development type workshops. And, of course, we teach how to protect your art and the craft of music.

About The Author

Julie Sutter is the Community Manager for The Music District and a content captain for ARTup Week’s music track.

The Music District’s Sonic Social is Saturday March 2nd at 4PM.

Tyler Brooks – StartUp FoCo Podcast

Tyler Brooks, founder of Analytive, wants you to make sure your marketing is converting. He believes until you know your customer and how your products fit in the market, you can’t scale up.

His talk at Startup week is How to Market to Your Dream Clients on Friday March 1st, 11:00am-12:00pm @ Cohere Coworking.

Tyler had a lot to say about digital marketing. Let’s check out the interview!

My name is Tyler and I founded a digital marketing company called Analytive about three years ago. We focus largely on the B2B space as a conversion-focused agency, meaning that when I work with clients, my goal is to always get them revenue, leads in the door, or sales.

Our focus is on revenue, we’re not a branding agency or a creative agency in the strictest sense. Obviously, there’s creativity in what we do, but I love working with clients who have a strong desire to build a marketing funnel that will provide resources and revenue over the long run.

What would you say to a startup that was just coming out of the gate?

To borrow startup lingo, find that product market fit. I’ve worked with a lot of startups, established agencies, and established companies, but one of the big challenges is always finding the product market fit.

Where it isn’t quite established yet, they think, “Oh, we can go out and we can outsource marketing,” so they come to us or they go to other agencies and say, “Well, you’re a marketing agency. Here’s our product. Figure out how to sell it. Figure out how to get it in front of the right people.”

We’ll usually ask them, “Who are the right people?” If you have this software as a service or you have this manufacturing or you have this consulting service, who are the right people for you? Until you know that and until you know your product’s a great fit for the market, you’re really fighting an uphill battle. Before you spend any money on marketing, one of the most valuable things is to make sure you have the right product reaching the right market. Then once you sort of get that traction, that’s when the scale up can really happen.

That’s where we love coming in with companies when they are just starting to get that product market fit and we can take what’s already working and we can help them scale it. We can spend money on ads knowing that we’re gonna get a return, we’re not just kind of shooting in the dark, but we’re actually trying to drive real revenue because we know that it’s the right product and we’re getting it in front of the right market so that those people begin to convert.

What percentage of businesses would you say start out with the wrong type of marketing?

Most companies aren’t quite as far along that journey as they think they are. If you think you’re at 70% or 80%, realistically maybe you’re at 50% or 60%. If you think you’re only 50% of the way there, you’re probably only at 20% or 30% of the way there. Until you’re pretty confident in your product market fit, don’t spend money on marketing and scaling.

What do you see as the biggest challenge for a startup that’s looking at doing marketing for the first time?

One of the things that they miss most often is the message. Because you are working in your company all the time, it’s easy to talk about the features of your product and instantly begin to nerd out on the features or the technical aspects of whatever it is that you are trying to sell. The problem is that nobody really cares about the technical aspects by and large. That comes later in the sales process. What they actually care about is the benefit that they’re going to gain if they use your product or service.

So I think that’s one of the things, even today I had a lunch meeting with a guy and he was talking all about the technical aspects, the features, how much you get, how much it’s gonna cost, but he didn’t talk about the benefit, the actual benefit to the end user and to the potential customer. So that’s the number one thing I see. Everyone likes to focus on the media, so they like to talk about oh, we’re doing Facebook ads or we’re doing Google ads, but until you have the right message and the right market, you’re actually getting in front of the right people, the decision makers, only then should you really look at the media and which channels you want to be on.

Yeah. I think Seth Godin made the point of whose it for is the most important question in marketing. It seems like that’s a common refrain with what you’re saying as well. When it comes to whose it for you also have to think about how they’re looking at the benefits or the problem itself that you’re trying to solve.

For sure, for sure. Actually, in my talk at Startup Week, I’m gonna break down … our topic is how to market to your dream customer, we’re gonna talk about how you start to define who that dream customer is, again, asking that and answering that question who is it for.

So about Startup Week, what are you most excited for?

Well, I love Startup Week. I have participated in the Fort Collins Startup Week, I spoke I think two or three years ago, I’ve attended many events there and I’ve also participated in even Denver’s Startup Week which is a little bigger than us, but we’re growing as well, and I’m really excited about that.

I love seeing the creativity and the opportunities to solve real problems that come out of Fort Collins. The other thing I love about Fort Collins is because it’s not a major tech hub, a lot of the companies are starting to be revenue positive right out of the gate, so you’re not necessarily funding these massive companies with millions of dollars in venture funding, but these are real startups that may or may not ever get to that billion dollar mark, but they’re actually gonna make a dent in the world if they can get their product traction and get it sort of off the ground. To me, that’s really exciting. I love what we do, especially in the health care and the biotech space, that isn’t necessarily happening as much in some of the bigger startup hubs where they’re focused perhaps on consumer products or consumer software services.

How do you change your approach when it comes to those different industries? Because Fort Collins is rife with all sorts of different businesses.

It’s a matter of first of all finding the right audience. Who are we actually trying to sell to? What are we trying to … who are we trying to reach? What is the message? What is the problem that they have that they’re trying to solve? Only then do we actually think about what we put in front of them as far as the messaging that we’re putting in front of them.

So for me, it’s a lot of research. It’s a lot of really deep understanding. We have clients in the manufacturing industry and myself and our team, we get the industry newsletters. We understand what is happening in that industry so then we can go out and say, “Oh, here’s the problems. Here’s what we’re seeing,” and we work with then the CEO or the division manager or the marketing manager, CMO, whoever we’re working with, to say, “Okay, let’s get in front of the right people.” We can now do just crazy level, individual level targeting on that so we’re not wasting ad spend or branding on people who won’t ever care about the product.

Marketing dollars are so hard to chase down when you’re in startup mode, it’s important to use every dollar to its last, that you can and squeeze every bit of value out of it.

Exactly, right. If you’re a software as a service marketing to Fortune 500, Instagram probably isn’t quite the right channel for you, maybe even Facebook isn’t. Maybe that’s more LinkedIn or high intense searches on Google. Where does SEO fit into all of this? We help them sort of sort through that, because it’s easy to be overwhelmed with the amount of channels that are out there. There’s always a new channel, always a new social media network, always a new ad platform, but how do you come back and say, “Well, wait a minute. Let’s first figure out who our people are, then let’s figure out where they spend time.”

Yeah, not just channels but I would argue that the analytics have gotten overwhelming for an average small business owner as well.

And people don’t understand there’s a cost to analytics. Yeah, the software might be free, sometimes it’s not, if you want more advanced analytics, but the time it takes to actually go in and analyze the data that you’re gathering actually takes marketing time, it takes marketing dollars and analytics are really important, love them, they’re super valuable, but I see a lot of companies spend too much time and effort on analytics and not enough actually getting their message out and that’s a danger as well.

Who do you see in the B2B space that’s absolutely crushing it in terms of marketing in Northern Colorado?

The truth is, if they’re doing it well, I would probably never see it. Right? If I’m not in their target market. I think that is the other beautiful piece of this is that when you’re not marketing to everybody, John Smith on the side of the street doesn’t know who you are, but do the people who are going to buy know who you are? The answer should definitely be yes.

Beyond your panel, whose panels are you looking forward to most at Startup Week?

There’s a couple marketing ones, Nick. I want to actually come by your panel as well. I really have to dig into the schedule. This week I’ve started to map out some of them that I’m looking forward to. I always go to the marketing ones. I always go to the investor ones as well. I think the investor ones are really interesting because if you are a startup raising money, you are selling to your investors, and even though they’re not customer dollars, you’re getting your startup in front of them and you need to have actually a marketing plan in place to actually pay them back and grow and exit the business in whatever form that looks like. Those are usually the two tracks that I spend the most time on. I think there’s a lot of really talented marketing folks here in Northern Colorado and so I always want to learn from them and in the Rockies Venture Club and all the work that they’re doing. I’m super happy.

I actually was at a pitch event for them, a training, even though we’re not raising money and don’t have any plans to raise money, I still like the persuasive elements of it and I’m learning all I can from them. Those are kind of the two broad tracks that I’m looking to spend time on.

You want to tell us about your talk?

Okay. When I talk, and right now I’m speaking I believe on Friday at 11:00 a.m. at Cohere, I think, so I’d love to see you guys there. At my talk, I’m really gonna talk about how to market to your dream customers. Now, we’re gonna talk about putting a message together that really resonates with them. We’re gonna talk about actually using media and using some of the really detailed targeting available today to get in front of the right people, the people who can actually pay you money, and then we’re really gonna help people put together meaningful strategies and kind of have some checklists and some go-to guides so that they can actually start using these marketing and promotion strategies today.

My goal is that whenever they’re spending marketing dollars, they’re actually making money. Now that’s not easy. It’s very, very, very hard. I think everybody, especially if you work in the marketing industry like we do, people will tell you, “Oh, it’s just so easy. You throw out some Facebook ads,” but 90 plus percent of the time, it’s not that easy. But I do want to equip people so that they can start on the journey of discovering what their message is, what their market is, what media they should be using so that they can actually get in front of the customers that are gonna drive revenue for their business.

Any last words of advice for a newbie startup?

I guess what I would say first is I love Startup Week, but it will be like drinking from a fire hose, especially if you go to several of the sessions a day. I’d say one of the most valuable things is whether you come to my talk, hopefully you come to my talk, hopefully you go to a bunch of other talks as well, is at the end of it, you gotta prioritize. You’re a startup with limited resources, go back, make a list of the things that you need to do in the next week, even the next day, the next week, the next month, whatever those are. Because I’ve seen so many times, even with myself, I’ll go to Startup Week and I’ll get so excited about so many new opportunities that are out there but then reality hits, I gotta answer emails from clients and customers and you’re producing blog content, everything just kind of hits you and a lot of times it’s never put into action.

So the one thing I would recommend to people is throughout the week as you’re in these sessions, take notes but then as soon as Friday hits, Saturday, maybe the first thing that following Monday, make a list of what you want to get done and then follow through with it, because if you don’t, it’s just sort of gonna be honestly a waste of time. Not because the content wasn’t good, but because you’re probably … if you’re like me at least, you’re not gonna get much of it done.

Ben Brickweg – StartUp FoCo Podcast

Ben Brickweg helps business owners figure out their exit strategy through his company, Sagewood Transaction Advisors. Whether you love your business or you’re ready to move on, a good exit plan can make sure your legacy lives on (and that you have the best possible chance for a great exit).

Ben’s Startup Week talk is called Building a Valuable and Sellable Business, it’ll be Friday, March 1st, 12:00pm-1:00pm @ Innosphere.

*A full transcript of Ben’s podcast is coming soon.